Reference

Open agnes4d Privacy Policy

We show you what we collect when you open an account, send a privacy request, or browse from Android, iPhone, or desktop.

Account dataCookie useDevice logsLocal law
agnes4d Open agnes4d Privacy Policy
REQUEST ROUTES

Browse Privacy Contact Paths for Requests

If you need a copy, correction, or removal request, we keep three contact paths open. Use WhatsApp from 09:00-23:00 WIB, email [email protected] from your registered address, or send the request through your signed-in account form. We may ask for one matching detail before changing a record, because privacy requests must stay tied to the right account and the right legal basis.

Team online

WhatsApp

Send a privacy request on WhatsApp during 09:00-23:00 WIB. Use the same email on your account, say what you want changed, and we will check the match before changing the record.

Email

Write to [email protected] from your registered address when you want a copy, a correction, or a removal request in writing. Include your username or phone number so we can locate the right file.

Account Form

Open the signed-in privacy form when your details need an update. This path helps if your address, contact number, or browser record must be corrected without exposing another account.

CONTROL POINTS

Switch On Privacy Controls

We handle privacy in layers: session cookies, account credentials, device logs, and support records stay in separate buckets so we can limit access.

Data Scope

We keep only the data needed to run the account and answer privacy requests: email, phone number, login timestamps, device type, and the payment reference tied to DANA, OVO, GoPay, or QRIS.

Cookie Control

Cookies remember session state, language choice, and repeat device checks. On Chrome, Safari, or Samsung Internet, you can change cookie settings yourself, and some pages may then ask you to confirm the session again.

Account Safety

Login checks help us spot account misuse. We may compare device logs, IP range, and recent access time so we can block strange activity before it touches your record or exposes your private details.

Retention

We keep support messages and account records only as long as needed for security, dispute handling, or legal duty. After that, we remove them or keep them only in anonymised form.

Change Requests

To change or remove data, send the request from your registered email or use the signed-in form. Tell us exactly which field should change, because clear details let us verify the right account faster.

Contact Path

If you need help reading this policy, email [email protected] or use WhatsApp during 09:00-23:00 WIB. We respond using the same contact path after checking that the request matches your account.

Open the Privacy Questions You Ask

These answers cover the parts you usually check before sending a privacy request. We explain what we collect, how cookies behave on Android and desktop browsers, how long we keep records, and where to send a change request. If local law changes what can be shared, we follow the rule that applies in your location and only disclose what the law allows.

We keep the details needed to set up and protect your account: email, phone number, login time, device type, browser data, and the payment reference linked to DANA, OVO, GoPay, or QRIS.

Cookies remember session state, language choice, and repeat device checks. On Chrome, Safari, or Samsung Internet, you can change cookie settings yourself, and some pages may then ask you to confirm the session again.

Yes. Send the request from your registered email or the privacy form in your account, and we will share the records we can disclose under local law once we verify the match.

We keep account and support records only as long as needed for security, dispute handling, audit duty, or legal duty. After that, we remove them or keep them only in anonymised form.

Use WhatsApp during 09:00-23:00 WIB, or email [email protected] from your registered address. Tell us exactly what should change, and we will check the account before making the update.

Yes. Access depends on local law and is available only where local law permits. If a request conflicts with that rule, we explain what we can share and what must stay on record.